Refund policy

Last updated: September 9, 2026

We have a 30-day return policy for physical products, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your physical item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at shop@ludologicsports.com. Returns should be sent to:

LudoLogic Sports
125 Cross Rd
Oakland, CA 94618
United States

If your return is accepted, we’ll provide instructions on how and where to send your package. For ordinary returns, customers are responsible for return shipping costs. LudoLogic will cover return shipping for damaged, defective, or incorrect items. We do not charge a restocking fee. Items sent back to us without first requesting a return may not be accepted.

Damages and Issues

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Digital Products and Access

Some LudoLogic purchases include digital content or activation-based access.

Digital access does not require a physical return. If we approve a refund or cancellation for a purchase that includes digital access, any associated activation codes and digital access may be revoked as part of the refund.

For bundles that include both physical products and digital access, refunding the qualifying purchase may also revoke the associated digital access.

Cancellations and Preorders

If your order has not yet shipped, contact us at shop@ludologicsports.com as soon as possible if you would like to cancel it.

Preorder items are subject to the same cancellation and refund terms described in this policy. If an approved cancellation or refund includes digital access, that access may also be revoked.

Exchanges

If you would like a different item, please contact us. In most cases, the simplest approach is to return the original eligible item and place a new order.

Refunds

We’ll notify you after we receive and review your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at shop@ludologicsports.com.